Check your spam or junk folder
Emails from Apolitical can occasionally be filtered or blocked, particularly on government or work email accounts. Check for messages from concierge@e.apolitical.co, concierge@apolitical.co or any person with an apolitical.co domain.
Check your subscription preferences
You may have previously unsubscribed. Check your email preferences by clicking on the ‘Update your email preferences’ link at the bottom of any old Apolitical emails.
Check your email address
Make sure the email address on your Apolitical account is correct.
Ask your IT team to:
-
Allowlist our sending domain (preferred option) Please add the domain: apolitical.co to your organisation’s:
- Approved senders list
- Spam allowlist
- Trusted domains list
If your policy requires a specific sender address instead of a full domain, you can allowlist: concierge@e.apolitical.co
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If your filtering is based on sending servers
If your system filters mail based on sending IP or gateway reputation, our emails may originate from:
- 143.244.86.192
- 143.244.86.34
In that case, you may wish to allowlist those sending servers as well.
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Optional additional measure
If your system supports it, please configure mail from apolitical.co to:
- Deliver to inbox
- Bypass bulk spam scoring
Still not receiving anything?
Contact our Support team and we will investigate further.